Shipping FAQ

Online Payment Methods

We accept Discover, American Express, MasterCard and Visa. Your credit card will be charged when you place your order.

Your order may be held if weather does not permit safe shipment.

Ants & Caterpillars

We make every effort to ship your creatures within 7-10 business days; however, it could take between 3-6 weeks from the time you place your online order. Orders may ship earlier (weather permitting). Bad weather can severely harm your live creatures during their journey to your home. For this reason we may restrict shipping at certain times of the year due to unsafe weather conditions.

We look at the forecast clear through 7 days to see if it is cool/warm enough for our live creatures to make the journey. Typically, if it were less than 32 degrees at night, we will not ship them.  It is important that the nighttime temperatures are neither too cold nor daytime temperatures too hot.  If daytime temperatures are hotter than 85 degrees, we will not ship our live creatures.

Live Creatures

If, for any reason, your creature order arrives in an unsatisfactory condition, fill out the contact form at to request a one-time replacement. One-time replacements will only be issued if we are contacted within one week of receipt.

Creature Return Policy

Please DO NOT return creatures to Uncle Milton.


Planet Frog was discontinued back in Feb 2013. Although there are retailers which may still carry this product, Uncle Milton is now out of the tadpole business, but we still know a few good companies who can help you out.  You can try places like or or even Additionally, your local fish and reptile stores may also serve as a resource and of course would be a fun place to bring the kids.

Since each Planet Frog comes with a certificate to order up to two tadpoles at a discounted price, please contact us at for available options.